Sterile Logistics: Could A Medical Courier Be The Missing Link?
Sterile logistics is the secret agent of the medical field. It's a process not well known to most, but it is a critical part of healthcare logistics....
2 min read
The Excel Team
:
Mar 25, 2024 9:39:00 AM
This case study explores a critical incident involving the mislabeling of organs during a medical delivery for a life science global logistics company that depends on Excel Courier to perform airport tenders and recoveries at IAD, DCA, BWI, RIC, and MDT. It emphasizes the importance of accuracy and vigilance in last-mile medical deliveries, particularly those involving organ transplants.
Excel Courier, a medical courier services company, was tasked with transporting two research kidneys. However, during the package's pickup from the airport, it was discovered that it was labeled as "transplant" instead of "research." This is a critical mislabeling that needs to be addressed as soon as possible before the package reaches its final destination.
This presented a significant challenge:
Excel Courier's quick thinking and adherence to protocols led to a successful resolution. Here's how we navigated the situation:
Verification Protocol: The courier followed established protocols by verifying the UNOS (United Network for Organ Sharing) ID number on the package.
Immediate Communication: The courier recognized the seriousness of the discrepancy and didn't proceed with the delivery but immediately contacted the Excel Courier Client Services team, who then communicated directly with the client.
Picture Evidence: The courier sent pictures of the package with the mislabeled tag to the client for further verification.
Urgent Phone Call From Daryn in Client Services
Thankfully, the driver's attention to detail, Client Services' quick communication and research, the client's prompt response, and picture evidence facilitated a swift resolution. This resulted in:
Courier Training: Couriers need comprehensive training to identify potential issues and follow proper procedures in case of discrepancies.
Sterile logistics is the secret agent of the medical field. It's a process not well known to most, but it is a critical part of healthcare logistics....
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