Case Study: 100% On-Time Delivery for Medical Specimen Logistics

July's On-time pickup and delivery results for STAT shipments

Overview

Since 2020, Excel Courier has been the trusted partner of a national logistics company, supporting their time-sensitive STAT medical specimen deliveries for regenerative medicine and life science. Excel Courier has consistently demonstrated its ability to meet the highest standards for on-time performance and milestone reporting. In 2025 alone, this partnership has generated over 160 jobs, strengthening Excel Courier’s role as a reliable extension of our client’s supply chain.

Challenge

Medical courier services demand absolute precision and attention to detail. For our logistics client, whose customer is at the forefront of organ donation and tissue banking services, any delay can impact critical research and patient outcomes. Therefore, a 100% on-time delivery is a must.

Key challenges included:

• High-Stakes Timing: Deliveries of specimens, tissues, blood, and bones must meet exact pickup and delivery windows.

• Going the Distance: With an average of 130 miles per trip, this required precise coordination to ensure the driver arrived exactly at the pickup time for a direct delivery.

• Special Handling Requirements: Shipments require varied conditions, including wet ice, refrigeration, or dry ice, and must be secured during transit.

• Real-Time Communication: Every milestone (pickup, tender, recovery, delivery) must be documented and communicated promptly to maintain client confidence.

Solution

Excel Courier partnered closely with the client’s dispatch team to deliver medical shipments with precision, transparency, and care. Our solution combined proven operational processes with responsive communication.

Key solution elements included:

• Rigorous on-time pickup and delivery standards, with non-stop delivery and proactive monitoring.

• Secure handling of all shipments to prevent movement or compromise during transit.

• Specialized cold-chain knowledge and equipment for wet ice, dry ice, and refrigerated goods.

• Real-time milestone updates at pickup, delivery, and airline tender/recovery points.

• Immediate communication of any potential delay (traffic, weather, etc.).

• Scalable capacity to accommodate new client opportunities, including next-flight-out services when required.

Results

Proven On-Time Performance: In July alone, Excel Courier completed 18 specimen shipments with a 94% on-time pickup rate and 100% on-time delivery rate. Only one flagged job was slightly outside the pickup window by 15 minutes, but the delay was communicated beforehand, and it was still delivered on time.

Client Validation: Our client praised Excel Courier’s on-time performance (OTP), stating that performance “continues to exceed expectations.” This affirmation has solidified trust and laid the groundwork for increased business opportunities.

Financial and Operational Impact: Since the start of 2025, Excel Courier has supported over 160 jobs. These consistent results demonstrate the strength of our long-term partnership.

Future Growth: Based on performance, Excel Courier is positioned to expand into new logistics opportunities, supporting shipments of tissues, blood, and bones for clinical research. This next phase will demand the same discipline and milestone visibility that has defined our success to date.

Key Learnings

• Precision in time-sensitive logistics requires both operational discipline and proactive communication.

• Building trust through performance creates opportunities for growth with existing clients.

• Consistency in milestone reporting reassures clients and strengthens partnerships.

• Specialized medical logistics expertise (cold-chain handling, secure transport) differentiates service providers.

• Exceeding expectations in one market builds credibility for expansion into new ones.

Excel Courier is committed to delivering time-critical logistics with precision, care, and transparency. If your organization needs a trusted partner for medical, research, or life science shipments, contact us today to discuss how we can deliver on your behalf.

Contact Excel Courier