Case Study: Secure Server Rack Decommissioning And Relocation Logistics

How Excel's Logistics Solutions Helped A Global Logistics Company With Their Complex Server Rack Moves

Overview

A global logistics company needed a local logistics partner with the expertise and team to orchestrate the daily handling and movement of live and decommissioned server racks between data center facilities for their multi-billion dollar client. This demanded a high level of precision in adhering to rigorous protocols. Excel's Logistics Solutions presented a customized approach prioritizing security, communication, and operational efficiency. 

Challenge

Securely relocate server racks. These live and decommissioned racks contained vital information, and the move required meticulous planning. The top priorities:

• Securely relocate sensitive server racks containing critical information.
• Maintain data center security protocols throughout the process.
• Ensure safe and timely delivery without downtime or data loss.

Solution

Excel's Logistics Solutions deployed a multi-pronged strategy to ensure a smooth and secure relocation:

• Specialized Team: Utilize badged and cleared Professional Service Teams (PSTs) trained in data center safety, security, and demeanor. Forklift-certified operators were also provided.
• Multi-phase Approach: Pack, transport, and deliver racks while complying with data center requirements. Provide and comply by being equipped with the appropriate personal protective equipment (PPE) and tools required for onsite handling and transportation. 
• Strict Procedures: Adhere to standard operating procedures (SOPs) for safe handling, transportation, and documentation. Update routinely to accommodate changes proactively.
• Communication and Coordination: Collaborate with clients, data centers, and over forty (40) PSTs for seamless execution. Multiple real-time communication checkpoints are implemented for client auditing and chain of custody purposes. 
• Contingency Planning: Ensure backup procedures, personnel, and vehicles are supplied and secured to prevent operational setbacks.
• Dedicated Oversight: Appointed dedicated internal Excel Courier team members to supervise and coordinate operations, including organizing daily meetings with PSTs to ensure the presence of all necessary PPE and equipment before heading to the client's site.
  
  

             Pallet Jack PST training

Results

This ongoing project stands as a testament to our capabilities. We achieved the initial launch and became a trusted agent for the continued support of decommissioning and relocation of data center server racks. Here's a breakdown of the win:

• Successful decommissioning and relocation of server racks with zero data loss.
• Client confidence in Excel Courier's expertise, communication, and adherence to security protocols.
• Enhanced security: Our meticulous record-keeping has established a chain-of-custody procedure that has since been integrated into our client's additional markets. This further demonstrates our ability to offer our client complete reassurance concerning the security of the valuable equipment.

Key Learnings

• Expertise: Experienced PSTs familiar with data center environments and sensitive equipment handling.
• Security Compliance: Strict adherence to data center security policies and regulations.
• Specialized Equipment: Secure transportation, tools, and proper personal protective equipment (PPE).
• Meticulous Documentation: Detailed paperwork to track assets and ensure chain of custody.
• Communication: Ongoing communication between all stakeholders to avoid delays and ensure seamless execution.

Contact Excel Courier today to discover how we can help you achieve similar successful outcomes in Moving Critical IT Infrastructure.